Messages about city business can be public records even when they live on a personal phone. Here is how to set policy, capture and retain messages, search them, and brief your council.
A practical guide for clerks on numbering conventions, an ordinance register that answers every question, codifier packages, and keeping the code current.
A step-by-step process for agenda deadlines: set the cutoff backward from posting, define what complete means, send useful reminders, agree on escalation, and handle late items fairly.
Practical templates for acknowledgment, extension, partial release and denial letters, plus a simple habit: cite only the legal basis your city attorney has supplied.
A practical guide to clerk office procedures documentation: short procedure sheets, a three-pass deputy cross-training plan, a coverage calendar, and safe handling of logins and vendor contacts.
A clerk-to-clerk guide to consent agendas: what qualifies, how members pull items, how to record consent action in the minutes, and the mistakes that cause trouble later.
A six-module AI training curriculum for city staff, taught in a deliberate order, with guidance on running short sessions and keeping a training record that holds up.
Out-of-date council rules cost meeting time, staff time and legal certainty. Here is a practical path from audit to redline, public review, adoption and training.
A plain, step-by-step process for building a records retention schedule from your state's schedule, with record series, owners, electronic records and defensible destruction.
A practical plan for a clerk starting or promoted into the role: learn the calendar, meet the people at the seams, build a legal deadline register, inventory records, and fix one problem well.
AI prompts and outputs may be public records depending on your state's law and retention schedule. Here is what to ask your city attorney and how to set up tools, logging and staff guidance.
A practical buyer's guide for small city clerks: seven criteria that matter, a fair map of the vendor landscape, a scoring worksheet, and a demo plan that tests tools on your own files.
A step-by-step walkthrough for city clerks on how to build a city council agenda, from the posting deadline to the final packet.
A plain-English walkthrough of the public records request process, built for small city staff who do not have a dedicated records team.
A grounded look at where AI helps city and county staff today, the risks worth taking seriously, and how to start with a narrow, low risk pilot.
A timeline based checklist for city clerks covering everything from the two week mark before a council meeting to filing the final record after.
A practical guide to taking meeting minutes that capture official action clearly, from motions and votes to closed sessions and public comment.
Council direction given without a vote is easy to lose. A simple tracking log, a named owner, and a regular status update keep every directive visible.